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GUARANTEES & WARRANTIES
At Vigilant, we are committed to craftsmanship, lasting quality, exceptional design, and most importantly, our customer’s 100% satisfaction.
OUR VALUE-PRICE GUARANTEE
Not all wine racks and wine storage products are created equal. The online marketplace can make it difficult to discern the true quality and integrity of a product and may make a purchase seem daunting. With a Vigilant Value-Price Guarantee, you can be certain that you’re getting the best product at the best price.
COMPETITOR PRICE MATCH
VIGILANT’S 30-DAY UNCONDITIONAL PRODUCT GUARANTEE
We want our customers to be 100% satisfied with their Vigilant purchase and we believe our products will provide a level of satisfaction that is unmatched among our competitors. To this end, we offer the industry’s only 100% unconditional guarantee on all of our standard products.* If for any reason, you are dissatisfied with your purchase, return it to us within the first 30 days of receipt, in its original condition and original packaging and we will issue a full refund, less the cost of freight. Return freight is the responsibility of the customer. If you prefer, you may request a replacement product in place of a refund. We don’t want you to have a Vigilant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.
VIGILANT LIMITED LIFETIME
WOOD PRODUCTS WARRANTY
We want our customers to be 100% satisfied with their Vigilant purchase and we believe our products will provide a level of satisfaction that is unmatched among our competitors. To this end, we offer the industry’s only 100% unconditional guarantee on all of our standard products.* If for any reason, you are dissatisfied with your purchase, return it to us within the first 30 days of receipt, in its original condition and original packaging and we will issue a full refund, less the cost of freight. Return freight is the responsibility of the customer. If you prefer, you may request a replacement product in place of a refund. We don’t want you to have a Vigilant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.
Wood Color Disclaimer: The photos of our wood finish options on our website and in printed catalogs are to be used for general reference of color and are not exact representations of the specific wood species and finishes used on our products. We cannot guarantee that your final product will be an exact match to the colors represented on our website or in printed materials. It is recommended that you request a sample of the finished wood from us for review and approval.
VIGILANT LIMITED
ONE-YEAR
ELECTRONICS GUARANTEE
Your registered Vigilant electronics are covered under our limited one-year warranty. All Vigilant electronic products are guaranteed to be free from defects in materials and/or workmanship for up to one year from date of purchase. Vigilant, at its sole discretion, may repair or replace defective components or products within this one-year period.
Any and all component(s) determined to be defective by Vigilant, must be returned at the owner’s expense to Vigilant along with a copy of the original sales receipt.
Conditions to Vigilant’s One-Year Electronics Warranty
Vigilant will not be held responsible for damage incurred during a product’s return as a result of improper packaging. It is strongly suggested that all original packaging material from Vigilant be retained for returns.
Vigilant will not be held responsible for any damage to property that results from the failure of a Vigilant product or product component.
Vigilant’s warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or unforeseen circumstances.
Vigilant’s warranty is non-transferable, and is valid for the original owner only.
This warranty does not cover products manufactured by other companies.
WARRANTY SUBMITTAL FORM
Protection of your Vigilant purchase starts here with our online warranty form. Please fill out this form and submit it to us to establish protection on your purchase. Here at Vigilant, we are committed to making your buying experience the best it can possibly be.